Navigating Cultural Differences & Conflict in a Globalized Society
POST APPROVED Mandatory Learning Objectives: 2 Hour Cultural Competency and 2 hours Conflict Management and De-Escalation
This two-part course is designed to give officers a baseline understanding of how to engage with different cultural groups, how to identify cultural triggers and learn techniques for de-escalation. Officers will be introduced to the ideology of Worldview and how the concept of Authority and Power impact their views of culture and the world. They will then be instructed in baseline understanding of how communication, content, tone, pitch and modulation aid with de-escalation.
Objectives:
- Introduced to ideology of Worldview and how impacts culture
- Develop a working understanding of culture (what is and how it functions)
- Introduction to the concepts of Authority and Power and how this impacts worldview, culture, and jobs.
- Gain a baseline understanding of Law Enforcement & its historical connects to race (1600-2023)
- Introduction to baseline understanding communication: content, tone, pitch, modulation.
- 4 C’s of communication (contact, contrast, context, content)
- Identify micro-agitation and be able to apply appropriate De-escalation protocols.
Presenters/Speakers
Dr. Shawn Moore
Hosts
LAW ENFORCEMENT TRAINING ACADEMY & CONSULTING
This course is offered and conducted by Eckberg Lammers’ Law Enforcement Training Academy & Consulting team of experienced trainers and consultants. Information provided in these trainings does not constitute or contain legal advice, nor do they establish and attorney-client relationship.