POST APPROVED Mandated Learning Objectives: 2 Hours Cultural Diversity & 2 Hours Conflict Management 

This training provides law enforcement with theories and practical communication tools designated to enhance current best practices within your organization, community, and personal life.

Communicating one on one or within a group, every interaction is an opportunity to develop trust and achieve positive outcomes. Individual and team success often depends on an individuals’ ability to communicate effectively with others, both face-to-face and virtually. Whether simply conveying information or de-escalating a difficult conflict, effective communication is one of the most powerful skills for achieving individual and team goals.

This training will cover communication skills to increase your awareness to exercise choice and learn how to control conflictive situations, influence without authority, and improve the quality of relationships and productively, both professionally and personally. You will learn to identify and understand your perspectives through a worldview lens and how to effectively communicate in cultures both similar and different from your own. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success, starting with understanding your communication styles and actively managing and maintaining control when conflict arises through communication model, P.A.U.S.E.

Course Outline

This 3-part training teaches those especially in the law enforcement profession how to focus on communication through Culture, Crisis and Conflict.

1. Navigating and Communication through Cultural Differences: Understanding cultural, political worldview(s) and how perceptions, implicit bias, affect communication.
2. Individual Communication Theory: How understanding our own communication styles and body language can develop a deeper understanding into why and how we communicate with others.
3. Communication through a De-Escalation Model: Learn the P.A.U.S.E. © model to effectively communicate a response during conflict.